Management Courses

Target Audience

A person acquiring this course will be able to manage first line managers in an organizational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen.

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The focus of this course is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work
  • Evaluating own level of emotional intelligence in order to determine development areas.
  • Explain the concept of emotional intelligence and how this impacts on leadership.
  • Analysing the relationship between emotional intelligence and self-awareness in relation to leadership.
  • Analysing the relationship between emotional intelligence and self-management in relation to leadership.
  • Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
  • Applying techniques for responding to situations in an emotionally intelligent manner.

The skills, knowledge and understanding demonstrated within this course are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This course will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public

Training Outcomes

On completion of this course the delegate will be able to:

  • Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  • Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
  • Build relationships with superiors and with stakeholders across the value chain.
  • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  • Enhance the development of teams and team members.